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In order to make profitable decisions, we need good information. Whether we base our decisions on sales, customer perceptions or the number of widgets we shipped last month, our information comes from some system that collects and measures relevant data for us. In my Six Sigma Black Belt class we recently discussed the challenges of developing [...] One can reasonably argue that processes don’t produce results, people do. In and of itself a process does nothing. It takes people to engage in a process – for better or for worse – to produce something. On the other hand are quality pioneers like Edwards Deming who says: “Eighty-five percent of the reasons [...] With the massive recall due to sudden acceleration problems, Toyota’s reputation for superior quality has suffered a black eye – if not more. The future will tell how serious this injury is and whether it represents the tip of an ominous iceberg. Sprinkled amongst the news coverage are hints that Toyota has known about accelerator [...] |
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